When should closeout documentation be signed?

Closeout documentation should be signed at or following the training session to ensure that all aspects of the installation have been reviewed, and the client has received the necessary training to operate and maintain the system. This timing allows for the installation team to confirm that all components are working correctly and that the client is satisfied with the setup before finalizing the project. It also provides an opportunity to address any questions or concerns from the client after they have had a chance to interact with the system firsthand.

Signing the closeout documentation after the training session ensures that all parties are in agreement about what has been completed, and it often serves as a formal acknowledgment that the project meets the specifications and requirements as outlined in the contract. This practice not only helps in project closure but also protects both the installer and the client in terms of accountability and expectations.